The Importance of Training and Education:

Several well-documented studies have shown that ongoing training for employees not only results in an increase in productivity, but also a decrease in employee turnover. One such study estimates that training resulted in an increase in productivity 6 times more than co-workers who did not receive continued training.

Training and development can be initiated for a variety of reasons for one employee or a group of employees. For example:

  • as part of an overall professional development program
  • as part of succession planning to help improve an employee’s eligibility for a planned change in a role in an organization
  • when a performance appraisal indicates performance improvement is needed
  • to train about a specific topic such as customer service, communication skills, organization values, etc.

If you are looking to make a difference in your organization and in your bottom line, consider one of the following training programs offered by STEVENS WELLSPRING GROUP.

Becoming Assertive

Communication is usually acquiescent, assertive, or aggressive - everyone would really like to be assertive and may even think that they are. Examples of assertive behavior under different circumstances will be played out by the participants after an introduction is achieved and material has been presented.
The instructor will facilitate an active and positive learning session in which participants will assess their own assertive capacity, learn how to be appropriately assertive, and practice the skills required.

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Critical Incident Stress Debriefing

This seminar is designed to educate HR professionals and other key personnel on how and when to consider the use of Critical Incident Stress Debriefers in responding to significant incidents in the workplace including worker/employee/key personnel injury and death. CISD has become the nationally accepted means for helping institutions and communities respond and adjust to disaster and trauma.

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The Consequences of Alcohol Abuse & Dependence

In this seminar participants will:
• Learn the effects of alcohol on the body and the mind
• Learn the effects of alcohol on their personal and work lives
• Know the phases of progression
• Will complete a self-assessment
• Develop a personal plan to reduce risks of alcohol
• Understand the risks of operating machinery under the influence

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Dealing With Difficult People

No matter what business or profession you're in, or your position within that organization, you are dealing with people. Being able to recognize and manage the more difficult or unpleasant social aspects of business increases your success and that of others affected. This program is ideal for anyone in a managerial, supervisory, customer relations position, or in a team environment.

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Negotiations Skills

To turn adversaries into negotiation partners, it is necessary to understand your own beliefs, values, and objectives, and those of the other party. This program is packed with eye-opening exercises, powerful strategies and proven negotiating techniques that are guaranteed to teach participants the most effective way to negotiate in a business setting.

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The Self as Mediator

This training provides participants specific skill learning and practice for preventing, managing, and resolving workplace conflicts before they can start to ripple outward. Goals include:
• To be able to produce "self-mediation"
• To learn to think strategically about conflict so that it can be prevented from arising or escalating
• To gain the feeling of empowerment as a result of understanding two key concepts: the dynamics that drive conflict and the concept of differentiation.

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Understanding Alzheimer's Disease

This workshop is open to all interested persons but will be focused toward those who work with the persons contracting the disease as well as those relatives of victims who are serving as caretakers.
Content will include:
• Knowledge of the nature of the disease, symptoms, and stages of development
• Overview and principles of validation therapy
• Poetry illuminating the three phases of the disease
• Questions concerning working with AD patients

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Who Moved My Cheese?

Based on the current best selling book by Spencer Johnson, MD, this workshop is about a simple parable that can reveal profound truths about facing change. It is an amusing and enlightening story of four characters who live in a "Maze" and are forced to look for "Cheese" to nourish themselves after their accustomed supply runs out. This training is very useful for organizations in which change is fairly constant, business life is unpredictable, or workforce fluctuations require continued adjustments.

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Identifying Job Stress and Turnover Issues

Emotional and behaviorial issues are frequent and hefty contributors to workplace injuries. This program provides a survey and review process for determining the existence and impact of psychosocial issues affecting the nature and rate of injury or turnover in your organization.

This survey and review process is individually contracted in order to meet the individualized needs of the client.

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Who's Really In Charge?

This program represents a no-nonsense approach to identifying the goals of a person's misbehavior and then managing these people with an emphasis on their being responsible and accountable for their actions.

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Effective Leadership Skills Orientation

Using the experiential learning model, participants will be actively involved in determining what are the characteristics of 'best' organizations, and will participate in exercises and discussions based on a team approach to working, group decision making, problem solving and communication skills.

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Advanced Leadership Skills Workshop

This is a highly interactive workshop in which participants experience the stages of team development. Through the use of exercises, lecturettes and self-awareness instruments, participants will determine opportunities to improve their individual, team an organizational conflict management, feedback and leadership.

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Team Building Through Myers Briggs Type Indicator

Many companies have recognized team building as an important factor in providing quality service and remaining competitive. After more than 50 years of research and development, the current MBTI instrument is the most widely used instrument for understanding normal personality differences. Because it explains basic patterns in human functioning, the MBTI is used for a wide variety of purposes, including:
• Self understanding and development
• Management and leadership training
• Conflict resolution
• Diversity and multi-cultural training
• Organizational development
• Problem solving
• Communication patterns
• Sales training

The MBTI is a self-report questionnaire designed to make Jung's theory of psychological types understandable and useful in everyday life. The MBTI instrument results identify valuable differences between normal, healthy people - differences that can be the source of much misunderstanding and miscommunication.

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Problem Solving in the Workplace

Participants will learn about two problem-solving models: one addresses how to solve organizational and departmental problems; the other shows how to problem-solve with a troubled employee

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Does Stress Have To Be An Integral Part of Work?

Job stress is difficult to diagnose even though the effects are evident in job turnover, physical ailments and lost time. Learn to identify those factors that can result in injury and illness, and evaluate the psychosocial factors that create stress in different jobs. Topics include hazard analysis, the physiology of stress, the effects of high demand-low control jobs, and the job content questionnaire.

One-Hour Lunch & Learn Overview

Or…

Four-Hour Seminar covering major topics, with in-class exercises that utilize concepts

Or…

Eight-Hour Workshop covering major topics, in-class exercises, and real world case examples that illustrate the concepts and techniques taught.

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Violence & Trauma in the Workplace

Based on the work of Dr. Jeffrey Mitchell, this training teaches the basics of the CISM (Critical Incident Stress Management) model. The workshop is fun, fast-paced, and exposes trainees to a variety of skills-based debriefing and stress management strategies.

Half Day session

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